Privacy Policy

PRIVACY POLICY Welcome to Goodzy (“Goodzy”, “we”, “us”, or “our”). Goodzy operates an online shopping website and physical retail store through which customers can browse, purchase, and receive products and related services. We respect your privacy and are committed to protecting the personal information that you provide to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you: Visit or use our website; Create an account or place an order online; Purchase products from our physical store; Contact us through phone, email, WhatsApp, social media, or other communication channels; Subscribe to our promotional communications; Participate in offers, contests, surveys, or other activities conducted by Goodzy; or Otherwise interact with Goodzy. By accessing or using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. 1. INFORMATION WE COLLECT FROM YOU Depending on how you interact with Goodzy, we may collect different types of information, including: A. Personal Information We may collect information such as: Full name; Mobile number; Email address; Billing and shipping address; Residential or delivery address; Postal code, city, state, and country; Account login information; Order and purchase history; Information provided when contacting customer support; Feedback, reviews, complaints, and other communications; Information voluntarily provided while participating in promotions, contests, surveys, or offers. B. Payment Information When you make a purchase, payment may be processed through third-party payment gateways, banks, UPI providers, card networks, or other payment service providers. Depending on the payment method, information such as transaction reference numbers, payment status, and limited payment-related details may be made available to us. Goodzy generally does not store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment authentication credentials on its own servers. Such information is processed by authorized payment service providers in accordance with their applicable policies and security practices. C. Device and Technical Information When you visit our website, certain technical information may be automatically collected, including: IP address; Browser type and version; Device type; Operating system; Website pages visited; Date and time of visits; Referring website or source; General location information derived from technical data; Website usage and interaction information. D. Information Collected During Offline Purchases When you purchase products from our physical store, we may collect information necessary to process the transaction, provide a bill/invoice, manage returns or exchanges, provide customer support, or comply with applicable legal requirements. This may include your name, mobile number, address, purchase details, payment information, and transaction history, where applicable. E. Information from Other Sources We may receive information about you from third-party service providers or platforms that assist us with services such as: Payment processing; Delivery and logistics; Website hosting; Customer communication; Marketing; Analytics; Fraud prevention; Customer support; and Social media or other digital platforms. We will handle such information in accordance with this Privacy Policy and applicable law. 2. WAYS OF COLLECTING INFORMATION We may collect information through the following methods: A. Information You Provide Directly We collect information when you: Register on our website; Place an online order; Purchase products at our physical store; Fill out forms; Subscribe to newsletters or promotional communications; Contact customer support; Request information about our products; Submit a review or feedback; Participate in a contest, survey, promotion, or campaign; Communicate with us through WhatsApp, email, telephone, social media, or other channels. B. Information Collected Automatically When you browse or use our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies. C. Information from Service Providers We may receive information from third-party service providers that support our business operations, including payment gateways, delivery partners, technology providers, advertising partners, analytics providers, and customer communication platforms. D. Information from Offline Transactions Information may also be collected through invoices, billing systems, customer records, loyalty programs, return/exchange requests, and other interactions at our physical stores. 3. USE OF YOUR PERSONAL INFORMATION We may use your personal information for legitimate business and operational purposes, including: Order Processing and Fulfilment Processing and confirming your orders; Processing payments; Preparing invoices and receipts; Shipping and delivering products; Providing order status updates; Processing returns, exchanges, cancellations, and refunds. Customer Service Responding to your questions and requests; Providing customer support; Resolving complaints and disputes; Communicating regarding your orders or transactions. Business Operations Maintaining customer and transaction records; Managing inventory; Improving our products and services; Managing our website and physical stores; Understanding customer preferences; Conducting internal analysis and reporting. Marketing and Promotions Where permitted by applicable law and subject to your preferences, we may use your information to: Inform you about new products; Send special offers and discounts; Share promotional communications; Conduct marketing campaigns; Provide information about Goodzy products and services. Security and Fraud Prevention We may use information to: Detect and prevent fraudulent transactions; Protect our website and systems; Prevent unauthorized access; Investigate suspicious activities; Protect Goodzy, our customers, employees, and business partners. Legal and Regulatory Requirements We may process and retain information where necessary to: Comply with applicable laws and regulations; Respond to lawful requests from government authorities; Maintain tax, accounting, and financial records; Establish, exercise, or defend legal claims; Enforce our terms, policies, and agreements. 4. SHARING/DISCLOSURE/DISTRIBUTION OF YOUR INFORMATION WITH THIRD-PARTIES Goodzy does not sell your personal information to third parties for their independent commercial use. However, we may share information with selected third parties where reasonably necessary to operate our business, provide services, complete transactions, or comply with legal requirements. These third parties may include: Payment Service Providers Payment gateways, banks, UPI providers, card networks, and other payment processors may receive information necessary to process your payment. Delivery and Logistics Partners We may provide your name, mobile number, delivery address, order details, and other necessary information to courier and logistics providers for delivery and related services. Technology and Hosting Providers We may use third-party providers for: Website hosting; Cloud storage; Database management; Software services; Website maintenance; Security; Technical support. Marketing and Communication Providers Where permitted, we may use third-party platforms to send transactional or promotional communications by email, SMS, WhatsApp, or other communication channels. Analytics and Advertising Providers We may use analytics and advertising technologies to understand website usage, measure campaigns, and improve our marketing. These providers may process information in accordance with their own privacy policies and applicable law. Professional Advisors We may disclose information to professional advisors such as lawyers, accountants, auditors, consultants, insurers, or other professional service providers when reasonably necessary. Government and Law Enforcement Authorities We may disclose information where required or permitted by applicable law, court order, regulatory requirement, or lawful governmental request. Business Transfers If Goodzy is involved in a merger, acquisition, restructuring, sale of assets, investment, financing, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards. We require third parties that process personal information on our behalf to use such information only for authorized purposes and to maintain appropriate confidentiality and security measures, where applicable. 5. YOUR CONSENT By using our website, purchasing our products, submitting information to us, or otherwise interacting with Goodzy, you consent to the collection and processing of your personal information as described in this Privacy Policy, to the extent permitted by applicable law. Where applicable law requires specific consent for a particular processing activity, we will seek such consent separately. You may withdraw consent for certain processing activities where legally permitted. However, withdrawal of consent may affect our ability to provide certain services, process transactions, or fulfil specific requests. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. 6. COOKIES Our website may use cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites recognize your device and remember certain information. We may use cookies for purposes including: Keeping you logged in; Maintaining your shopping cart; Remembering preferences; Improving website functionality; Understanding website traffic; Measuring website performance; Providing relevant content; Detecting fraudulent or suspicious activity; Supporting advertising and marketing activities. Types of Cookies Essential Cookies: These are necessary for basic website functions, including shopping cart and checkout functionality. Performance and Analytics Cookies: These help us understand how visitors use our website and identify areas for improvement. Functional Cookies: These remember preferences and improve your browsing experience. Advertising/Marketing Cookies: Where used, these may help us measure advertising effectiveness or provide more relevant marketing. You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. 7. DATA SECURITY PRECAUTIONS Goodzy takes reasonable and appropriate measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Our security measures may include: Access controls; Password protection; Secure website technologies; Restricted access to customer information; Monitoring and security procedures; Use of trusted service providers; Appropriate technical and organizational safeguards. However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet. You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe that your account has been accessed without authorization. 8. DATA RETENTION We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including: Completing transactions; Providing customer services; Maintaining business and accounting records; Complying with legal and regulatory obligations; Resolving disputes; Preventing fraud and misuse; Enforcing our agreements and policies. When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements. Certain transaction, tax, accounting, or other records may need to be retained for a longer period as required by law. 9. YOUR RIGHTS AND CHOICES Subject to applicable law, you may have rights relating to your personal information, including the ability to: Request access to certain personal information we hold about you; Request correction of inaccurate or incomplete information; Request deletion of information where legally applicable; Withdraw consent where processing is based on consent; Opt out of certain marketing communications; Raise a concern or complaint regarding the processing of your personal information. To exercise an applicable right, you may contact us using the details provided in the Contact Us section of this Privacy Policy. We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access. 10. EMAIL OPT-OUT You may choose not to receive promotional emails from Goodzy. If you no longer wish to receive marketing emails, you may: Click the “Unsubscribe” link included in promotional emails; or Contact us using the contact details provided below. Please note that even if you opt out of promotional communications, we may continue to send important transactional or service-related communications, such as: Order confirmations; Payment confirmations; Shipping updates; Delivery information; Refund or cancellation notifications; Account or security notices; Important changes to our services or policies. You may also have options to manage promotional SMS, WhatsApp, or other marketing communications, subject to applicable law and the communication platform's functionality. 11. CHILDREN'S PRIVACY Our website and services are not intended to knowingly collect personal information directly from children in circumstances where such collection is restricted by applicable law. If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can take appropriate steps. 12. THIRD-PARTY WEBSITES AND SERVICES Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services. If you access a third-party website or service through a link on our website, that third party may collect information from you according to its own privacy policy. Goodzy does not control the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing your personal information. 13. SOCIAL MEDIA Goodzy may maintain accounts or pages on social media platforms. If you interact with us through social media, the platform may collect and process information about you according to its own privacy policy and terms. Any information you publicly post or share on social media may be visible to others. Please exercise appropriate caution when sharing personal information publicly. 14. CHANGES TO THIS PRIVACY POLICY Goodzy may update or modify this Privacy Policy from time to time to reflect changes in: Our business practices; Website functionality; Technology; Legal or regulatory requirements; Privacy and security practices. When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information. Your continued use of our website after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy, to the extent permitted by applicable law. 15. JURISDICTION This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Subject to applicable law, any dispute arising out of or relating to this Privacy Policy, the processing of personal information, or your interaction with Goodzy shall be subject to the jurisdiction of the competent courts located in [Insert City, Maharashtra, India]. Nothing in this section limits any mandatory rights or remedies that you may have under applicable consumer protection, privacy, or other laws. 16. CONTACT US If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at: Goodzy Email: admin@goodzy.in Website: www.goodzy.in For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where necessary. We will make reasonable efforts to respond to privacy-related requests within the time period required by applicable law. 17. ACKNOWLEDGEMENT By accessing or using the Goodzy website, purchasing products online or from our physical store, or voluntarily providing personal information to us, you acknowledge that you have had an opportunity to read and understand this Privacy Policy. If you do not agree with the applicable terms of this Privacy Policy, please discontinue use of our website and services, subject to any rights or obligations that apply to completed transactions. © 2026 Goodzy. All Rights Reserved.