Refund & Cancellation Policy

REFUND, RETURN & CANCELLATION POLICY At Goodzy, we aim to provide our customers with quality products and a smooth shopping experience, whether you purchase products through our website or from our physical/offline store. This Refund, Return & Cancellation Policy explains the conditions under which customers may request a cancellation, return, replacement, exchange, or refund. By placing an order or purchasing a product from Goodzy, you agree to the terms of this Policy. 1. SCOPE OF THIS POLICY This Policy applies to purchases made through: The Goodzy website; Goodzy's online store; Goodzy's physical/offline retail store; Other authorized Goodzy sales channels, where applicable. Return, replacement, exchange, cancellation, and refund eligibility may vary depending on the product purchased, its condition, the reason for the request, and the applicable terms communicated at the time of purchase. 2. ORDER CANCELLATION – ONLINE ORDERS Customers may request cancellation of an online order by contacting Goodzy as soon as possible after placing the order. Cancellation requests will be accepted only if the order has not already been: Processed; Packed; Dispatched; Handed over to a delivery partner; or Otherwise processed beyond the applicable cancellation stage. Once an order has been dispatched, cancellation may no longer be possible. If cancellation is accepted after payment has been received, the eligible amount will be refunded using the original payment method or another method reasonably determined by Goodzy and the applicable payment service provider. 3. HOW TO REQUEST ORDER CANCELLATION To request cancellation, customers should contact Goodzy through: Email: [Insert Email Address] Phone/WhatsApp: [Insert Contact Number] Please provide: Order number; Customer name; Registered mobile number or email address; Reason for cancellation, if applicable. Goodzy may request additional information to verify the request. Cancellation requests received after an order has entered the dispatch or delivery process may not be accepted. 4. RETURN ELIGIBILITY A product may be eligible for return, replacement, or exchange where: The wrong product was delivered; The product received is damaged; The product is defective; The product is materially different from the product ordered; The product is missing parts or accessories that were included with the order; The product is otherwise eligible under a specific return offer or product policy. The product must generally be returned in an unused and resalable condition unless the return is due to a manufacturing defect, damage during delivery, or an incorrect product being supplied. 5. RETURN PERIOD Eligible return requests must generally be submitted within [7/10/15] days from the date of delivery. The applicable return period may vary by product category and may be specifically mentioned on the product page, invoice, order confirmation, or promotional offer. Customers are encouraged to inspect the product immediately after delivery and notify Goodzy as soon as possible if any issue is identified. Recommended business setting: Goodzy may choose a standard 7-day return/replacement period, unless a different period is specifically mentioned for a particular product. 6. DAMAGED PRODUCTS If a product is damaged during transportation or arrives in visibly damaged packaging, customers should: Take photographs of the package before opening it, where possible; Take photographs/videos of the product and packaging after opening; Contact Goodzy as soon as possible; Provide the order number and relevant details; Keep the original packaging, labels, accessories, and invoice until the issue is resolved. Goodzy may request photographs, videos, or other evidence to assess the damage. Where the damage is verified and the request is eligible, Goodzy may provide a replacement, repair, exchange, or refund, as appropriate. 7. WRONG PRODUCT RECEIVED If you receive a product different from the product ordered, please contact Goodzy within the applicable return period. We may request: Order details; Photographs/videos of the product received; Product packaging and labels; Invoice; Other information reasonably required to verify the issue. If the error is confirmed to have occurred on our side, Goodzy may arrange a replacement or refund, subject to product availability and applicable law. 8. DEFECTIVE PRODUCTS If you believe that a product is defective, please contact us within the applicable return/warranty period. Depending on the product and the nature of the defect, Goodzy may: Troubleshoot the issue; Arrange an inspection; Offer a replacement; Offer a repair; Provide an exchange; Provide a refund where appropriate. Some products may be covered by a manufacturer's warranty. In such cases, the customer may be directed to the manufacturer or authorized service center in accordance with the applicable warranty terms. 9. CHANGE-OF-MIND RETURNS Returns based solely on a change of mind may or may not be accepted depending on the product category and the return terms displayed at the time of purchase. Where Goodzy offers change-of-mind returns, the product must generally: Be unused; Be undamaged; Be in its original packaging; Include all accessories; Include manuals, tags, labels, and other components; Be accompanied by proof of purchase. Certain products may not be eligible for change-of-mind returns due to their nature, hygiene considerations, customization, consumability, or other applicable restrictions. 10. NON-RETURNABLE PRODUCTS Certain products may not be eligible for return or exchange, except where they are defective, damaged, incorrect, or otherwise required to be accepted under applicable law. Examples may include: Personalized or customized products; Products made specifically according to customer requirements; Opened or used products where return is unsuitable due to hygiene or safety considerations; Perishable products; Products with a limited shelf life; Products sold as final sale; Products specifically identified as non-returnable; Products damaged due to customer misuse or negligence. The applicable product page or purchase documentation may contain additional return restrictions. Nothing in this section is intended to limit any consumer rights that cannot legally be excluded. 11. CONDITION OF RETURNED PRODUCTS For an eligible return, the product should generally be returned: In its original condition; Unused, unless the issue involves a defect or damage; With original packaging; With labels and tags intact; With all accessories and components; With manuals, warranty cards, or other materials supplied with the product; With the original invoice or proof of purchase. Goodzy may inspect returned products before approving a refund, replacement, or exchange. A return may be rejected where the product has been: Used improperly; Damaged after delivery; Modified or altered; Tampered with; Used contrary to product instructions; Returned without required accessories or components. 12. RETURN SHIPPING Where a return is required because: The wrong product was sent by Goodzy; The product was damaged during delivery; The product is confirmed to be defective; or Another issue attributable to Goodzy is verified, Goodzy may arrange or reimburse eligible return shipping, subject to applicable procedures. For returns requested for other reasons, including eligible change-of-mind returns, return shipping charges may be borne by the customer unless otherwise stated. The applicable shipping terms will be communicated during the return process where necessary. 13. RETURN INSPECTION Once a returned product is received, Goodzy may inspect the product to determine whether the return meets the requirements of this Policy. The inspection may consider: Product condition; Packaging; Accessories; Serial numbers; Damage; Signs of use; Evidence of defect; Proof of purchase; Reason for return. Approval of a return does not necessarily occur automatically upon receipt of the product. 14. REFUND PROCESS If a refund is approved, Goodzy will generally initiate the refund after: The returned product has been received and inspected, where applicable; or The cancellation has been approved; or The refund has otherwise been determined to be applicable. Refunds will generally be processed using the original payment method, where reasonably possible. Depending on the payment provider, bank, card issuer, or other financial institution, the time taken for the refunded amount to appear in the customer's account may vary. Goodzy is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial service providers. 15. REFUND FOR CASH ON DELIVERY ORDERS Where an eligible refund relates to a Cash on Delivery (COD) order, Goodzy may request the customer's bank account, UPI, or other payment details required to process the refund. Customers should provide accurate payment information. Goodzy will not be responsible for delays or failures resulting from incorrect bank or payment details provided by the customer. 16. PARTIAL REFUNDS In certain circumstances, Goodzy may issue a partial refund instead of requiring a full return, where appropriate. A partial refund may be considered for situations such as: Minor defects; Missing non-essential components; Minor product issues; Other circumstances agreed between Goodzy and the customer. Any partial refund will be determined on a case-by-case basis. 17. EXCHANGE AND REPLACEMENT Where eligible, Goodzy may offer an exchange or replacement instead of a refund. Replacement is subject to product availability. If the same product is unavailable, Goodzy may, where appropriate: Offer an alternative product; Provide a refund; Provide store credit or another applicable resolution. Any price difference for an alternative product will be handled according to the circumstances and applicable terms. 18. OFFLINE STORE RETURNS AND EXCHANGES Products purchased from a Goodzy physical/offline store are subject to the return, exchange, and refund terms communicated at the time of purchase. Customers should retain their original invoice or receipt as proof of purchase. For eligible offline-store returns or exchanges, Goodzy may require: Original bill/invoice; Product in original condition; Original packaging; Tags and labels; Accessories and components. Some products purchased from the physical store may be marked “No Return / No Exchange” or “Final Sale” at the time of purchase. Such terms will be subject to applicable consumer protection laws. 19. SALE, DISCOUNTED AND CLEARANCE PRODUCTS Products purchased during: Clearance sales; Discount campaigns; Special promotional events; Final-sale offers; Limited-time offers; may be subject to special return or exchange conditions. Where a product is sold as “Final Sale” or “No Return/No Exchange”, this will be communicated before or at the time of purchase, subject to applicable law. 20. PRODUCTS WITH MANUFACTURER WARRANTY For products covered by a manufacturer's warranty, the customer may be required to contact the manufacturer or its authorized service center for repair or replacement. Goodzy may assist customers in contacting the applicable manufacturer where reasonably possible. Warranty claims are subject to the manufacturer's warranty terms and exclusions. A manufacturer's warranty does not necessarily constitute a return or refund entitlement. 21. REFUND OF SHIPPING CHARGES Where a refund is approved because Goodzy supplied the wrong product, a damaged product, or a product with a verified defect, applicable shipping charges may be refunded where required or appropriate. For customer-requested returns or cancellations that are not attributable to Goodzy, shipping charges may not be refundable unless otherwise stated. 22. CANCELLATION BY GOODZY Goodzy reserves the right to cancel an order in circumstances including: Product becoming unavailable; Incorrect product pricing; Incorrect inventory information; Payment failure; Suspected fraud; Incorrect delivery information; Technical errors; Delivery restrictions; Violation of applicable Terms & Conditions; Events beyond our reasonable control. If Goodzy cancels an order after receiving payment, an eligible refund will be processed in accordance with this Policy and applicable law. 23. FRAUDULENT OR ABUSIVE RETURN REQUESTS Goodzy reserves the right to investigate suspicious or potentially fraudulent return, replacement, refund, or cancellation requests. Examples may include: Repeated unreasonable return requests; Returning a different product; Returning a used or damaged product unrelated to the original issue; Providing false information; Manipulating product packaging; Abuse of promotional or refund policies. Where permitted by law, Goodzy may refuse a request, restrict future transactions, or take other appropriate action. 24. PROOF OF PURCHASE A valid invoice, receipt, order number, or other acceptable proof of purchase may be required to process a return, exchange, replacement, cancellation, or refund. Goodzy may not be able to process a request where sufficient proof of purchase cannot be established, subject to applicable law. 25. CUSTOMER RESPONSIBILITY Customers are responsible for: Providing accurate delivery and contact information; Inspecting products after delivery; Reporting eligible issues within the applicable period; Following product instructions; Keeping invoices and proof of purchase; Returning products in the required condition; Providing accurate information during the return/refund process. 26. EXCEPTIONS REQUIRED BY LAW Nothing in this Policy is intended to remove, restrict, or override any consumer rights, guarantees, remedies, or protections that cannot legally be excluded or limited under applicable law. Where applicable law provides a customer with a mandatory right to a refund, replacement, repair, cancellation, or other remedy, Goodzy will comply with the applicable legal requirement. 27. CHANGES TO THIS POLICY Goodzy may update this Refund, Return & Cancellation Policy from time to time to reflect: Changes in our products; Changes in our business practices; Changes in payment or logistics services; Changes in applicable laws or regulations; Changes in our return and refund procedures. The updated version will be posted on our website with the revised “Last Updated” date. 28. CONTACT US For questions or requests relating to cancellation, returns, exchanges, replacements, or refunds, please contact: Goodzy Email: admin@goodzy.in When contacting us about an order, please provide your order number or invoice number wherever applicable. 29. ACKNOWLEDGEMENT By purchasing products from Goodzy or using our online services, you acknowledge that you have read and understood this Refund, Return & Cancellation Policy. © 2026 Goodzy. All Rights Reserved.