Shipping Policy

SHIPPING & DELIVERY POLICY At Goodzy, we aim to provide a reliable and convenient delivery experience for all customers who purchase products through our online store. This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver orders placed through the Goodzy website. By placing an order with Goodzy, you acknowledge and agree to the terms described in this Policy. 1. SHIPPING COVERAGE Goodzy currently delivers products to locations within India, subject to service availability at the customer's delivery address. Delivery availability may depend on: Product type; Delivery location; Courier service availability; PIN code serviceability; Product size and weight; Applicable transportation restrictions. Some remote or restricted locations may not be serviceable through our regular delivery partners. If your PIN code is not serviceable, we may contact you to discuss an alternative delivery arrangement or cancel the order where delivery cannot reasonably be completed. 2. ORDER PROCESSING Orders placed through the Goodzy website are generally processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders. Our order processing activities may include: Order verification; Payment confirmation; Inventory confirmation; Product picking and packing; Quality/quantity verification; Handover to the delivery partner. Orders are generally processed within [1–3 business days] unless otherwise stated on the product page or at checkout. Orders placed on Sundays, public holidays, or during promotional/peak periods may require additional processing time. 3. ESTIMATED DELIVERY TIME After dispatch, delivery generally takes approximately: [3–7 business days] depending on the delivery location and courier service. Estimated delivery times may vary based on: Customer's PIN code; Distance from our dispatch location; Courier availability; Weather conditions; Public holidays; Transportation delays; High order volumes; Government restrictions; Natural disasters; Other circumstances beyond our reasonable control. The delivery timeline shown during checkout or communicated with your order will generally be the most relevant estimate for your particular order. 4. SHIPPING CHARGES Shipping charges, where applicable, will be displayed during checkout before the customer completes the purchase. Shipping charges may depend on factors including: Order value; Delivery location; Product size; Product weight; Number of products; Delivery service selected. Goodzy may occasionally offer free shipping or reduced shipping charges as part of promotional campaigns. Promotional shipping offers may be subject to additional conditions. 5. FREE SHIPPING Goodzy may provide free shipping on selected orders, products, locations, or promotional campaigns. Where applicable, the eligibility requirements for free shipping will be displayed on the website or communicated as part of the relevant promotion. Free shipping offers may be changed, suspended, or withdrawn at any time, subject to applicable law and the terms of the applicable promotion. 6. SHIPPING PARTNERS Goodzy may use third-party courier, logistics, transportation, and delivery service providers to deliver customer orders. Depending on the delivery location and order requirements, we may use one or more delivery partners. Once the order has been handed over to the delivery partner, delivery may be subject to that provider's operational procedures and service conditions. 7. ORDER TRACKING Where tracking is available, customers may receive a tracking number or tracking link through: Email; SMS; WhatsApp; Website/account; Other communication channels. Tracking information may take some time to become active after the package has been handed over to the courier. Goodzy is not responsible for temporary delays in tracking updates caused by the courier or logistics provider. 8. DELIVERY ADDRESS Customers are responsible for providing complete and accurate delivery information at the time of placing an order. This may include: Full name; House/flat/shop number; Building name; Street/road; Area/locality; City; State; PIN code; Contact number; Any other information necessary for successful delivery. Goodzy is not responsible for delivery delays, failed deliveries, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer. 9. CHANGING THE DELIVERY ADDRESS Customers who need to change their delivery address should contact Goodzy as soon as possible after placing the order. An address change may be possible only if the order has not yet been dispatched. Once the order has been dispatched, we may not be able to change the delivery address. Any additional charges resulting from an approved address change may be payable by the customer. 10. DELIVERY ATTEMPTS The delivery partner may make one or more attempts to deliver the order. A delivery may fail because: The customer is unavailable; The address is incorrect or incomplete; The customer does not respond to calls; The customer refuses delivery; The location is inaccessible; The PIN code is not serviceable; Other circumstances prevent successful delivery. If an order cannot be delivered after reasonable attempts, it may be returned to Goodzy. 11. CUSTOMER UNAVAILABLE AT DELIVERY Customers should ensure that someone is available to receive the order at the provided delivery address. Where permitted by the delivery partner, the customer may authorize another person to receive the package on their behalf. Goodzy may not be responsible for disputes arising after the package has been delivered to an authorized recipient at the customer's provided address. 12. CASH ON DELIVERY Cash on Delivery (“COD”) may be available for selected products and locations. COD availability may depend on: PIN code; Order value; Product category; Customer history; Courier availability; Other operational considerations. Goodzy reserves the right to restrict COD availability for particular orders or locations. Customers placing COD orders agree to accept and pay for the order when delivered. 13. INSPECTION AT DELIVERY Customers are encouraged to inspect the external condition of the package when receiving their order. If the package appears significantly damaged, opened, tampered with, or otherwise compromised, the customer should: Take photographs/videos of the package; Inform the delivery person where possible; Contact Goodzy immediately; Retain the packaging and product until the issue is resolved. Where appropriate, customers may refuse delivery of a visibly damaged package in accordance with the courier's procedures. 14. DAMAGED PRODUCTS DURING DELIVERY If a product is damaged during transportation, please contact Goodzy within [24/48 hours or applicable return period] after delivery. Customers may be required to provide: Order number; Photographs of the package; Photographs/videos of the damaged product; Packaging and shipping labels; Invoice or proof of purchase. Goodzy will review the claim and, where the issue is verified and eligible, may offer: Replacement; Exchange; Repair; Refund; or Another appropriate resolution. Please refer to our Refund, Return & Cancellation Policy for additional information. 15. WRONG OR MISSING PRODUCTS If you receive a product that is different from what you ordered, or if an item appears to be missing from your order, please contact us as soon as possible. We may request photographs, videos, order information, invoice details, or other information to investigate the issue. If the issue is confirmed, Goodzy may arrange an appropriate replacement, delivery of the missing item, exchange, or refund. 16. MULTIPLE PRODUCTS IN ONE ORDER If an order contains multiple products, Goodzy may dispatch the products: Together in one package; or In multiple shipments. Products may arrive at different times depending on stock availability, warehouse location, product characteristics, and courier arrangements. Where an order is split into multiple shipments, the customer may receive separate tracking information. 17. PRE-ORDER AND OUT-OF-STOCK PRODUCTS Certain products may be available for pre-order or may have a longer processing period. Where applicable, the expected dispatch or delivery timeframe will be communicated on the product page, checkout page, order confirmation, or through another appropriate communication method. If an order contains both readily available products and products requiring additional processing time, Goodzy may dispatch the products separately. 18. DELIVERY DELAYS Goodzy makes reasonable efforts to meet estimated delivery timelines. However, delivery dates are estimates unless expressly stated otherwise. Delays may occur because of: Courier or logistics disruptions; Severe weather; Natural disasters; Public holidays; Strikes; High order volumes; Road or transportation restrictions; Government restrictions; Incorrect customer information; Delivery location issues; Technical issues; Events beyond our reasonable control. We will make reasonable efforts to assist customers in tracking delayed shipments. 19. FORCE MAJEURE Goodzy will not be responsible for delivery delays or failure caused by circumstances beyond our reasonable control. Such circumstances may include: Natural disasters; Floods; Earthquakes; Fire; Epidemics or pandemics; War; Civil disturbances; Government restrictions; Strikes; Transportation disruptions; Courier interruptions; Internet or telecommunications failures; Other unforeseen events. Where reasonably possible, Goodzy will communicate material delivery disruptions to affected customers. 20. RETURNED OR UNDELIVERABLE ORDERS An order may be returned to Goodzy if: The customer refuses delivery; The address is incorrect; The address is incomplete; The customer is unavailable after reasonable delivery attempts; The PIN code is not serviceable; The customer fails to respond to the delivery partner; The delivery cannot otherwise be completed. If an order is returned because of incorrect or incomplete information provided by the customer, repeated refusal of delivery, or customer unavailability, additional delivery or return charges may apply where permitted. Refunds for returned orders will be handled in accordance with our Refund, Return & Cancellation Policy. 21. SHIPPING FOR RETURNED PRODUCTS Where a product is eligible for return, Goodzy may provide instructions regarding the return shipment. Depending on the reason for return: Goodzy may arrange a reverse pickup; The customer may be required to ship the product; Goodzy may reimburse eligible return shipping costs; Return shipping may be borne by the customer. The applicable arrangement will depend on the circumstances and the applicable return policy. 22. INTERNATIONAL SHIPPING Unless expressly stated otherwise, Goodzy currently does not offer international shipping. If international shipping becomes available in the future, additional terms relating to customs duties, taxes, import restrictions, documentation, and international shipping charges may apply. 23. SHIPPING RESTRICTIONS Certain products may be subject to shipping restrictions because of: Product characteristics; Size or weight; Safety requirements; Legal or regulatory restrictions; Courier policies; Geographic limitations. Where a product cannot be shipped to a particular location, this may be communicated during checkout or after order verification. 24. DELIVERY CONFIRMATION Delivery may be confirmed through: Courier tracking information; Delivery confirmation; OTP verification; Signature; Digital confirmation; Other delivery verification methods used by the courier. Customers should keep their order confirmation and invoice for future reference. 25. SHIPPING COMMUNICATIONS By placing an order, you agree that Goodzy may contact you regarding your order through appropriate communication channels, including: Email; SMS; Phone; WhatsApp; Other transactional communication channels. These communications may include: Order confirmation; Dispatch notification; Tracking information; Delivery updates; Delivery attempts; Cancellation information; Refund information; Other service-related notifications. Transactional communications may continue even if you have opted out of promotional communications. 26. SHIPPING AND DELIVERY FOR OFFLINE STORE PURCHASES Purchases made directly from a Goodzy physical store may have separate delivery arrangements. Where Goodzy offers delivery for an offline-store purchase, the applicable delivery charges, delivery timeframe, and conditions may be communicated at the time of purchase. The customer may be required to provide accurate delivery and contact information. 27. SHIPPING CHARGES FOR REPLACEMENTS Where a replacement is required because Goodzy delivered a wrong, damaged, or defective product and the claim is verified as eligible, Goodzy may bear the applicable replacement shipping cost. Where a replacement is requested for another reason, shipping charges may apply depending on the circumstances and applicable policy. 28. CUSTOMER RESPONSIBILITIES Customers are responsible for: Providing accurate delivery information; Providing a valid and reachable mobile number; Being available to receive the order; Responding to courier calls where necessary; Inspecting the package upon delivery; Reporting damaged or incorrect products promptly; Following return instructions where applicable. 29. CHANGES TO THIS SHIPPING POLICY Goodzy may update this Shipping & Delivery Policy from time to time. Changes may be made to reflect: Changes in courier partners; Changes in delivery locations; Changes in shipping charges; Changes in delivery timelines; Changes in business operations; Changes in applicable laws or regulations. The updated Policy will be published on the Goodzy website with the revised “Last Updated” date. 30. CONTACT US If you have questions regarding shipping, delivery, tracking, delayed orders, or delivery issues, please contact us: Goodzy Email: admin@goodzy.in When contacting us about a shipment, please provide your order number whenever possible. 31. ACKNOWLEDGEMENT By placing an order through Goodzy, you acknowledge that you have read and understood this Shipping & Delivery Policy. © 2026 Goodzy. All Rights Reserved.