Terms & Conditions

TERMS & CONDITIONS Welcome to Goodzy. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Goodzy website, online store, and services, as well as purchases made through our physical/offline store. By accessing our website, creating an account, placing an order, purchasing products, or otherwise using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products. If you do not agree with these Terms, please do not use our website or services. 1. ABOUT GOODZY Goodzy operates as a retail business offering products for purchase through: Our online website; Our physical/offline retail store; Other authorized sales or communication channels operated by Goodzy. Throughout these Terms, “Goodzy”, “we”, “us”, and “our” refer to Goodzy and its applicable business entity. “Customer”, “you”, or “your” refers to any person who accesses our website, purchases our products, or uses our services. Business/Legal Name: [Insert Legal Business Name] Registered/Business Address: [Insert Full Address] Email: [Insert Email Address] Phone: [Insert Contact Number] Website: [Insert Website URL] 2. ELIGIBILITY TO USE OUR WEBSITE By using the Goodzy website, you confirm that: You are legally capable of entering into a binding agreement under applicable law; The information you provide to us is accurate and complete; You will use the website only for lawful purposes; You will comply with these Terms and all applicable laws and regulations. If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so. 3. WEBSITE USE You agree to use the Goodzy website responsibly and only for lawful purposes. You must not: Use the website for fraudulent or unlawful activities; Attempt to gain unauthorized access to our systems; Introduce viruses, malware, or other harmful code; Interfere with the operation or security of the website; Copy, reproduce, modify, or distribute website content without permission; Use automated systems to scrape, collect, or extract website information without our written authorization; Impersonate Goodzy, our employees, representatives, or other customers; Provide false, misleading, or fraudulent information; Use our website in a manner that may damage Goodzy or its reputation. We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated. 4. PRODUCT INFORMATION We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate. However, there may occasionally be differences between the actual product and its representation on the website due to: Screen or device settings; Photography and lighting; Manufacturing variations; Packaging changes; Product updates; Supplier changes; Typographical or technical errors. Product images may be for illustrative purposes unless specifically stated otherwise. Minor variations in colour, appearance, packaging, dimensions, or design may not constitute a defect where such variation is normal or unavoidable. 5. PRODUCT AVAILABILITY All products displayed on our website are subject to availability. A product being displayed on the website does not guarantee that it will always be available for purchase. We reserve the right to: Change product availability; Limit quantities; Discontinue products; Restrict purchases; Correct inventory errors. If a product becomes unavailable after you place an order, we may contact you regarding an alternative, cancellation, or refund, as applicable. 6. PRICES Product prices displayed on the website are generally shown in Indian Rupees (INR) unless otherwise stated. Prices may change from time to time without prior notice. We may update prices due to: Supplier price changes; Taxes or regulatory changes; Promotional offers; Pricing errors; Operational or market conditions. The price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors and applicable terms. Where applicable, shipping charges, handling charges, or other additional charges will be displayed during checkout. 7. TAXES AND GOVERNMENT CHARGES Applicable taxes, including GST or other statutory charges, may be included in or added to the product price as required by applicable law. The tax treatment may vary depending on the product, transaction, delivery location, and applicable legal requirements. Goodzy reserves the right to modify prices or charges to reflect changes in applicable taxes or government regulations. 8. PRODUCT ORDERS When you place an order through our website, you are making a request to purchase the selected products. After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method. An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required. We reserve the right to refuse, cancel, or limit an order in circumstances including: Product unavailability; Incorrect pricing or product information; Suspected fraudulent activity; Incorrect customer information; Delivery limitations; Payment failure; Duplicate or unusual orders; Violation of these Terms; Technical or system errors; Circumstances beyond our reasonable control. If we cancel an order for which payment has already been received, we will process an applicable refund according to our Refund/Return/Cancellation Policy. 9. ORDER CANCELLATION You may request cancellation of an online order subject to the applicable stage of processing and our Cancellation Policy. Once an order has been dispatched, delivered, or otherwise processed beyond the applicable cancellation stage, cancellation may no longer be possible. For complete details, please refer to our Refund, Return & Cancellation Policy. 10. PAYMENT We may offer various payment methods, including: Credit cards; Debit cards; UPI; Net banking; Wallets; Cash on Delivery, where available; Cash or other accepted payment methods at our physical store; Other payment methods made available by Goodzy. Payments made online may be processed through third-party payment gateways. Goodzy does not generally have access to or store your complete card number, CVV, UPI PIN, banking password, or other payment authentication credentials. You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction. 11. OFFLINE STORE PURCHASES Purchases made at a Goodzy physical store may be subject to store-specific terms relating to: Product availability; Pricing; Discounts; Payment methods; Returns; Exchanges; Warranty; Billing; Promotional offers. Unless otherwise stated, online promotional offers, prices, coupons, or discounts may not automatically apply to offline store purchases. Similarly, offers available at our physical store may not necessarily be available online. Please check the applicable terms of the particular offer before making a purchase. 12. PROMOTIONAL OFFERS AND DISCOUNTS Goodzy may periodically offer discounts, promotional codes, coupons, sales, cashback, bundle offers, or other promotional schemes. Promotions may be subject to additional terms, including: Validity period; Minimum purchase value; Product restrictions; Customer restrictions; Usage limits; Geographic restrictions; Payment-method restrictions. Unless specifically stated, promotional offers cannot be combined with other offers. Goodzy reserves the right to modify, suspend, or withdraw a promotional offer at any time, subject to applicable law and the terms of the particular promotion. 13. COUPONS AND PROMOTIONAL CODES If Goodzy provides a coupon or promotional code: The code must be used according to its stated terms; It may have an expiry date; It may be limited to one use per customer; It may not be transferable unless specifically permitted; It may not be exchanged for cash; It may not be used in combination with other offers unless expressly permitted. Goodzy reserves the right to cancel or reject the use of a coupon if we reasonably believe it has been misused, duplicated, obtained fraudulently, or used contrary to its terms. 14. SHIPPING AND DELIVERY We aim to dispatch and deliver orders within the estimated timelines communicated at the time of purchase. Delivery timelines may vary depending on: Delivery location; Product availability; Courier capacity; Weather; Public holidays; Transportation disruptions; Government restrictions; Other circumstances beyond our reasonable control. Delivery dates and timelines are estimates unless expressly guaranteed. Please refer to our Shipping & Delivery Policy for complete information. 15. RETURNS, REFUNDS AND EXCHANGES Returns, refunds, replacements, and exchanges are subject to Goodzy's applicable Refund, Return & Cancellation Policy. Different products may have different return or exchange conditions depending on their nature, condition, packaging, hygiene considerations, warranty, or supplier requirements. Customers may be required to provide: Order number or invoice; Proof of purchase; Photographs or videos of damaged/incorrect products; Product packaging; Other information reasonably required to process the request. Goodzy reserves the right to reject a return or refund request where the applicable policy conditions are not satisfied. 16. PRODUCT WARRANTY Where a product is covered by a manufacturer's or seller's warranty, the warranty will be subject to the terms and conditions specified by the applicable manufacturer or warranty provider. Unless expressly stated by Goodzy, Goodzy does not provide an independent warranty beyond any warranty specifically mentioned with the product. Warranty claims may require: Original invoice; Product serial number; Warranty card; Proof of purchase; Inspection by the manufacturer or authorized service provider. Warranty coverage may exclude damage caused by misuse, negligence, unauthorized modification, accidental damage, normal wear and tear, or other exclusions specified by the applicable warranty terms. 17. INTELLECTUAL PROPERTY All content available on the Goodzy website, including but not limited to: Logos; Brand names; Product descriptions; Text; Photographs; Graphics; Designs; Website layout; Icons; Videos; Software; Product catalogues; Other materials, may be owned by Goodzy or licensed to Goodzy and may be protected by applicable intellectual property laws. You may not reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit such content without prior written permission from the relevant rights holder. All third-party trademarks, logos, and brand names remain the property of their respective owners. 18. CUSTOMER REVIEWS AND USER CONTENT If you submit reviews, photographs, comments, testimonials, feedback, or other content to Goodzy, you agree that: The content is truthful to the best of your knowledge; You have the right to submit the content; The content does not violate any applicable law; The content does not infringe another person's intellectual property or privacy rights; The content does not contain malicious code or fraudulent material. By submitting content to us, you grant Goodzy a non-exclusive, royalty-free right to use, reproduce, publish, display, adapt, and distribute the content for legitimate business, marketing, promotional, or operational purposes, subject to applicable law. We reserve the right to remove or refuse user-generated content that we believe violates these Terms or applicable law. 19. THIRD-PARTY SERVICES Goodzy may use third-party service providers for services such as: Payment processing; Shipping and delivery; Website hosting; Analytics; Advertising; Communication; Customer support; Technology services. Your use of third-party services may also be subject to those providers' terms and privacy policies. Goodzy is not responsible for the independent policies or practices of third-party service providers, except to the extent required by applicable law. 20. LINKS TO THIRD-PARTY WEBSITES Our website may contain links to third-party websites. These links may be provided for convenience or informational purposes. Goodzy does not control third-party websites and is not responsible for: Their content; Availability; Security; Privacy practices; Products or services; Terms and conditions. You access third-party websites at your own discretion and risk. 21. PRIVACY Your use of the Goodzy website and services is also subject to our Privacy Policy. Our Privacy Policy explains how we collect, use, store, protect, and disclose personal information. By using our website, you acknowledge the practices described in our Privacy Policy, subject to applicable law. 22. ACCOUNT REGISTRATION If you create an account with Goodzy, you are responsible for: Providing accurate information; Maintaining the confidentiality of your login credentials; Updating information when necessary; Preventing unauthorized access to your account. You should immediately notify us if you suspect unauthorized access to your account. Goodzy is not responsible for losses resulting from your failure to protect your account credentials, except where liability cannot legally be excluded. 23. PROHIBITED ACTIVITIES You agree not to use our website or services to: Commit fraud; Conduct unlawful transactions; Misuse promotional offers; Submit false information; Attempt unauthorized access; Interfere with website operations; Upload malicious software; Violate intellectual property rights; Harass or threaten our employees or customers; Abuse customer service channels; Engage in activities that may damage Goodzy or its customers. We may take appropriate action where prohibited activities are identified. 24. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, Goodzy will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website or products, except where such liability cannot legally be excluded. Goodzy's liability relating to a particular purchase may, to the extent permitted by law, be limited to the amount paid by the customer for the relevant product or transaction. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law. 25. FORCE MAJEURE Goodzy will not be responsible for delays, interruptions, or inability to perform obligations caused by circumstances beyond our reasonable control. Such circumstances may include: Natural disasters; Floods; Fire; Earthquakes; Epidemics or pandemics; War; Terrorism; Government restrictions; Strikes; Transportation disruptions; Internet or telecommunications failures; Power outages; Cybersecurity incidents; Supplier failures; Courier or logistics disruptions; Other unforeseen events. Where reasonably possible, we will take appropriate steps to minimize the impact of such events. 26. SUSPENSION OR TERMINATION We may suspend or terminate your access to the Goodzy website or services if: You violate these Terms; You engage in fraudulent or unlawful activity; Your use creates a security risk; Your activity may cause harm to Goodzy or others; Required by law or regulatory authorities. Termination or suspension will not affect rights or obligations that arose before termination. 27. CHANGES TO THESE TERMS Goodzy may update these Terms & Conditions from time to time. Changes may be made to reflect: Changes in our business; New products or services; Changes in technology; Changes in legal or regulatory requirements; Changes in our policies or procedures. The updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of the website after the updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law. 28. SEVERABILITY If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible. The remaining provisions will continue to remain in full force and effect. 29. WAIVER If Goodzy does not immediately enforce any provision of these Terms, this does not mean that Goodzy has waived its right to enforce that provision in the future. Any waiver must be expressly provided by Goodzy to be effective. 30. GOVERNING LAW These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable Indian law.